SIZE CHART
View our size chart HERE or contact us at hello@elationthelabel.com to find your best fit.
SHIPPING & RETURNS
$10 standard & $20 express shipping for Australian orders.
$25 standard shipping for international orders (except USA).
$40 standard shipping for USA.
Free exchanges available for AUS orders on full priced items. We offer store credits within 14 days of purchase on full priced items only. Read more about our returns policy here.
Sending
When your purchase has been approved, our team will send off your parcel on the following allocated days:
- Monday (AEST)
- Wednesday (AEST)
- Friday (AEST)
Shipping Information
| Destination | Delivery Time | Shipping cost | Notes |
|---|---|---|---|
| Australia (Standard) |
2–8 |
$10 | Domestic delivery |
| Australia (Express) |
1–3 |
$18 | Domestic delivery |
| New Zealand (Zone 1) |
4–6 |
$15 | International |
| North America (excluding USA), Western Europe, Asia & Pacific (Zone 2) | 6–13 working days |
$25 | International |
| USA incl. Puerto Rico & US Outlying Islands (Zone 3) | 6–13 working days |
$40 | See USA shipping notes below |
Important International Shipping Information
Please note:
Any duties, taxes, import fees, or customs charges applied by authorities in your country are the responsibility of the customer.
Delivery times are estimates only and may be affected by customs processing or carrier delays, which are outside our control.
USA Shipping
We’re so grateful to send our pieces to our U.S. community 🤍
Due to recent changes to tariffs and import duties, shipping to the USA is now a flat rate of $40 AUD.
This helps cover part of the increased costs, while we continue to absorb the rest to keep things as smooth and accessible as possible.
Returns & Exchanges Overview
| Category | Topic | Details |
|---|---|---|
| Returns | Return window | 14 days from purchase (receipt required) |
| Eligible outcomes | Exchange or store credit only | |
| Refunds | Refunds are not offered | |
| Return shipping | Paid by the customer | |
| Tracking | Tracking is required for all returns | |
| Gifts | Same return policy applies to gift purchases | |
| Eligibility | Item condition | Must be unused, unworn, and in original condition |
| Packaging | Must be returned in original packaging | |
| Hygiene stickers | Items with removed hygiene stickers cannot be returned | |
| Assessment | All returns are assessed before store credit is issued | |
| Swimwear bottoms | No exchange or credit if hygiene sticker has been removed (as per Australian Consumer Law) | |
| Sale Items | Regular priced items | Eligible for exchange or store credit |
| Sale items | Final sale — no exchanges or store credits | |
| Exchanges | Australia | Free exchanges on regular priced items |
| Exchange options | Size, style, or pattern | |
| How to exchange | Email hello@elationthelabel.com |
Returns
Elation offers exchanges or store credits. Our policy lasts 14 days with a receipt provided. If 14 days have gone by since your purchase, unfortunately we can’t offer you a exchange or store credit. This includes if the item was purchased as a gift. Please purchase a tracking number when shipping back to minimise the risk of loss. returns are to be covered by the customer at their own expense.
Return eligibility
To be eligible for a exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All items containing a hygiene sticker will not be accepted for a return if the sticker has been removed. All items will be assessed before issuing a store credit. Please note that Under Australian Consumer Law we do not offer exchanges or store credits on bottoms with the hygiene sticker removed.
Only regular priced items may be exchanged for a new item or store credit. unfortunately all sale items are final and no exchange or store credits will be offered for sale items.
Please see below.
*Please note that any charges made by customs (duties and tax) when importing will be paid by the customer at their own expense.*
Late or missing store credit.
Please be mindful that products must be received and reviewed before a store credit is approved. If it has been 2 weeks since you posted the return item back, and you have still not received your store credit, please contact us at hello@elatiothelabel.com
Gift vouchers
All gift vouchers are valid online for 12 months after the purchase date. We will update you within 24 hours if there is a remaining balance on the gift voucher after placing an order. If gift voucher orders require a refund, we will offer a gift voucher only.
Sale items
Only regular priced items may be exchanged for a new item or store credit. unfortunately all sale items are final and no exchange or store credits will be offered for sale items.
Exchanges
Exchanges are free for Australian, regular priced orders. You may exchange for a different style, size or pattern. If you need to exchange, send us an email at hello@elationthelabel.com
Faulty Garments
Please email hello@elationthelabel.com immediately if you have received a faulty garment. We will require a description and photos of the fault.
Swimwear damaged as a result of wear and tear is not considered faulty and will not be exchanged or returned.
Shipping
To return your product, please contact hello@elationthelabel.com to receive return mail address.