SHIPPING & RETURNS
Sending
When your purchase has been approved, our team will send off your parcel on the following allocated days:
- Monday (AEST)
- Wednesday (AEST)
- Friday (AEST)
Shipping information
| Destination | Delivery time | Shipping cost | Notes |
|---|---|---|---|
| Australia (Standard) | 2–8 business days | $10 | Domestic delivery |
| Australia wide orders over $200 | 2–8 business days | FREE | Automatically applied |
| Australia (Express) | 1–3 business days | $18 | Domestic delivery |
| New Zealand (Zone 1) | 4–6 working days | $15 | International |
| North America (excl. USA), Western Europe, Asia & Pacific (Zone 2) | 6–13 working days | $25 | International |
| USA incl. Puerto Rico & US Outlying Islands (Zone 3) | 6–13 working days | $40 | See USA shipping notes below |
USA Shipping
We’re so grateful to send our pieces to our U.S. community.
🤍
Due to recent changes to tariffs and import duties, shipping to the USA is now a flat rate of $40 AUD. This covers part of the extra costs, while we continue to absorb the rest to keep things as smooth and affordable as possible for you.
Important International Shipping Information
Please note: Any duties, taxes, import fees, or customs charges applied by authorities in your country are the responsibility of the customer.
Delivery times are estimates only and may be affected by customs processing or carrier delays, which are outside our control.
Returns & Exchanges Policy
This policy applies to online purchases only. For items purchased in store, please refer to the individual store’s refund and exchange policy.
| Topic | Details |
|---|---|
| Exhanges | |
| Australia | Free exchanges on regular priced items |
| Exchange options | Size, style, or pattern |
| How to exchange | Email hello@elationthelabel.com |
| Returns | |
| Return window | 14 days from purchase |
| Eligible outcomes | Exchange or store credit only |
| Refunds | Refunds are not offered |
| Return shipping | Paid by the customer |
| Tracking | Tracking is required for all returns |
| Gifts | Same return policy applies to gift purchases |
| Eligibility | |
| Item condition | Unused, unworn, and in original condition |
| Packaging | Must be returned in original packaging |
| Hygiene stickers | Items with removed hygiene stickers cannot be returned |
| Assessment | All returns are assessed before store credit is issued |
| Swimwear bottoms | No exchange or credit if hygiene sticker has been removed (as per Australian Consumer Law) |
| Sale items | Final sale! No exchanges or store credits |
Additional Information
| Topic | Details |
|---|---|
| Faulty garments | If you receive a faulty garment, please email hello@elationthelabel.com immediately with a description and clear photos of the fault. |
| What’s not considered faulty | Swimwear damaged due to general wear and tear is not considered faulty and is not eligible for exchange or return. |
| Late or missing store credit | Returns must be received and reviewed before store credit is issued. If it has been more than 2 weeks since you sent your return and you haven’t received your store credit, please contact hello@elationthelabel.com. |
| Gift vouchers | Gift vouchers are valid online for 3 years from the purchase date. Any remaining balance will be confirmed within 24 hours. Refunds for gift voucher purchases are issued as a gift voucher only. |
To return your product, please contact hello@elationthelabel.com to receive the return mailing address.
