SHIPPING & RETURNS
Sending
When your purchase has been approved, our team will send off your parcel on the following allocated days:
- Monday (AEST)
- Wednesday (AEST)
- Friday (AEST)
Australian domestic:
Please allow 2-5 business days for standard delivery and 1-3 business days for domestic express shipping.
International shipping:
Zone 1 - New Zealand | 4-6 working days
Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days
Zone 3 - Rest of the world | 10-15 working days
*Please note that any charges made by customs (duties and tax) when importing will be paid by the customer at their own expense.*
Returns
Our policy lasts 14 days with a receipt provided. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This includes if the item was purchased as a gift. Please purchase a tracking number when shipping back to minimise the risk of loss. returns are to be covered by the customer at their own expense.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All items containing a hygiene sticker will not be accepted for a refund if the sticker has been removed. All items will be assessed before issuing a refund. Please note that Under Australian Consumer Law we do not offer returns or exchanges on bottoms with the hygiene sticker removed.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded only exchanged. Please see below.
*Please note that any charges made by customs (duties and tax) when importing will be paid by the customer at their own expense.*
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@elatiothelabel.com
Gift vouchers
All gift vouchers are valid online for 12 months after the purchase date. We will update you within 24 hours if there is a remaining balance on the gift voucher after placing an order. If gift voucher orders require a refund, we will offer a gift voucher only.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded only exchanged.
Exchanges
Exchanges are free for Australian, regular priced orders. We only replace items if they are defective or damaged. If you need to exchange, send us an email at hello@elationthelabel.com
Shipping
To return your product, please contact hello@elationthelabel.com to receive return mail address.